IT Service Delivery Analyst

Tronox Holdings plc (NYSE:TROX) is the world’s leading integrated manufacturer of titanium dioxide pigment. We mine titanium-bearing mineral sands and operate upgrading facilities that produce high-grade titanium feedstock materials, pig iron and other minerals. With 6,600 employees across six continents, our rich diversity, unmatched vertical integration model, and unparalleled operational and technical expertise across the value chain, position Tronox as the preeminent titanium dioxide producer in the world. Today, with $3.3 billion in annual revenue, we are the second largest in our industry, providing products that add brightness and durability to paints, plastics, paper, and other everyday products.

This position supports the European regional IT services and Infrastructure in compliance with local business, safety , health and environmental standards .

This position contributes to the continuous improvement programs of the Global IT function in areas of service delivery, end user knowledge, and cost effectiveness of the IT infrastructure deployed in the region.

• Level 2 support for IT systems and infrastructure work requests, L1 remediation and follow-up when required.
• Responsible for problem logging, identification, solution proposal and prioritization of subsequent work (e.g relating to workstations, servers, network, applications, and telecommunications)
• Contribute to and support the implementation of IT Infrastructure Projects/Enhancements in the region.
• Responsible for the development, implementation and maintenance of knowledge base articles and procedures to support the Global Service Desk .
• Responsible for executing IT infrastructure and systems preventative and pro-active maintenance procedures. (Daily/Weekly checks)
• Responsible for control of contractors and vendors on Site performing IT work.
• Responsible for day to day workstation management and software delivery/installation and imaging.
• Responsible for generating purchase requisitions and goods receipting in SAPfor IT equipment and consumables.
• Responsible for maintaining safe and tidy work area for IT computer room, associated stores and network cabinet locations .
• Responsible for maintaining up to date IT induction training material and local onboarding engagements.
• lly executing IT service outages with minimum disruption to the business

• Minimum of MBO 4 diploma in relevant Technical discipline or equivalent relevant work experience
• Proven track record of delivering effective customer service focused IT Infrastructure support, preferably within a manufacturing organization
• Proficient knowledge and understanding of current IT technologies
• Excellent written and verbal communications skills
• Understanding of IT disciplines and technology including; active directory, Windows Operating Systems, DHCP, DNS, patching & cabling, remote support tools, software and hardware deployment & configuration, virtualization technologies and ITIL certification (V3 minimum, V4 preferred)
• It is an absolute must that you have a good command of the Dutch and English language.