Account Manager

The Account Manager is a customer-facing, self-driven sales professional who can grow Mr. Marine’s business by offering our portfolio of products to the assigned customer base/vessel segment.

Reporting to the Commercial Manager.

• Research, develop and understand the assigned portfolio, including Gold Customers, to identify and establish business contacts with existing and potential customers.
• Plan and perform regularly business reviews with the key accounts. Report back to management the plan of actions for each account.
• Develop a sustained customer base portfolio, with a turnover above 2 millions per year.
• Expand opportunities with potential customers in the assigned portfolio.
• Manage/Grow assigned customer and budget base; pursue and secure business in line with corporate objectives within the assigned portfolio.
• Preparation of sales calls pipeline management with a disciplined approach.
• Strive for consultative sales to distinguish market presence by effectively identifying needs and suggesting solutions from our portfolio of products
• Timely and correctly update contract rates, terms and conditions in line with the predefined procedures.
• Effectively handover of all “closed-won” business opportunities to our operation team and finance teams.
• Establish an internal network to facilitate the resolution of customer issues when the issues had been escalated to sales.
• Respond to all sales leads/key correspondence within identified timelines.
• Research and analyse competitive and industry trends (e.g. analyse sales statistics, prepare reports, study literature regarding new and existing services, and monitor sales, prices, and services of competitors); recommend appropriate measures.

Functional Requirements:

• Minimum a first-level university degree. Experiences in a technical environment will be considered a plus.
• Minimum 5 years Account Management experience
• Experience in the international shipping business is a plus
• Excellent reading and writing business English, a second language is a plus
• Good understanding and empathy for cultural differences.
• Being a tech savvy is a plus

Competencies

• Commercial Skills: Strong negotiator. Has the ability to understand customer needs and match them with our current product offering to close the business. Can leverage internal/external information (news, websites, financial and foreign trade data, etc.) to build top class value proposals.
• Relationship Management: Ability to build trustworthy relationships with key stakeholders within the customers’ organisation and leverage internal relationships to expand business opportunities.
• Strategic thinking: Can create and execute a well defined strategy for his/her customer portfolio.
• Disciplined Sales Process: Ability to plan and execute target sales calls, pipeline management through different channels.

Soft Skills:

• Fast learner
• Sense of urgency
• Team player
• Winning mentality
• Positive
• Adaptable
• Solution thinker